Legal Documentation

Privacy Policy

How we collect, use, and protect your personal data.

Policy Status
Active
Last Updated
October 22, 2025

At OctaPay, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal and financial information when you use our payment services.

01 Data We Collect

Identity & Contact

  • • Full legal name
  • • Email address & phone number
  • • Business registration details
  • • Government-issued ID (for KYC)

Financial Data

  • • Bank account information
  • • Transaction history
  • • Payment card details (tokenized)
  • • Tax identification numbers

02 How We Use Your Data

  • To process payments and settle funds to your bank account.
  • To verify your identity and comply with AML/KYC regulations.
  • To detect and prevent fraud, abuse, and security incidents.
  • To provide customer support and resolve transaction disputes.

03 Data Security

Bank-Grade Security

We use industry-leading standards to keep your data safe.

Encryption

All sensitive data is encrypted at rest and in transit using AES-256 encryption.

Compliance

We are fully PCI-DSS Level 1 compliant and undergo regular security audits.


04 Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access
Request a copy of your data
Correction
Update inaccurate info
Deletion
Request data removal
Portability
Transfer your data

05 Contact Us

If you have any questions about this Privacy Policy, please contact us:

OCTAPAY LIMITED

Company Number: 12884252

58 511 , 58 Peregrine Road, Ilford, England, IG6 3SZ

Email: privacy@octapay.org