Frequently Asked Questions
Find answers to common questions about OctaPay
Instant liquidity means your funds are available immediately without holding. We don't retain your money - we transfer it to your bank account in a T+2 cycle (2 business days), which is much faster than most payment gateways that hold funds for weeks.
Absolutely! OctaPay is specifically designed for dropshippers, digital products, and physical goods merchants. We support all product types with fast liquidity to help you fund your next orders quickly.
Our standard pricing is simple: 1.4% + €0.25 per successful transaction. No setup fees, no monthly fees, no hidden charges. Enterprise customers can contact us for custom volume pricing.
We accept all major European cards, including Visa, Mastercard, American Express, as well as local systems like Cartes Bancaires in France. We support both credit and debit cards.
Very fast! With Shopify, you can start in less than 10 minutes. For other platforms, we have ready-to-use plugins and an easy-to-use API that makes integration smooth and straightforward. Our documentation is clear and comprehensive.
Absolutely. Security is our top priority. We are PCI DSS Level 1 certified, use AES-256 encryption, and apply PSD2 directive with 3D Secure 2.0 for all eligible transactions. Your data and your customers' data are always protected.
Our dashboard is fully responsive and works perfectly on mobile devices. We're also developing dedicated iOS and Android apps that will be released soon with push notifications for real-time transaction updates.
We support over 25 major currencies including EUR, USD, GBP, CHF, and more. Your customers can pay in their local currency while you receive settlements in your preferred currency.
We automatically notify you of any chargebacks and provide all necessary tools to dispute them. You'll have access to transaction data, customer information, and proof of delivery to help you win disputes. Our fraud prevention tools also help reduce chargeback rates.
We offer email support for all customers, with typical response times under 2 hours during business hours. Enterprise customers receive 24/7 priority support with dedicated account managers and direct phone support.
Yes! We provide a complete sandbox environment with test cards and full API access. You can test all features without processing real transactions. Once you're ready, switching to production is just one click away.
For compliance purposes, we require: business registration documents, proof of address, valid ID for business owners, and bank account verification. The entire verification process typically takes 1-2 business days.
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